Introduction
Greystone Tuition respects your privacy and is committed to protecting your personal data.
The information on this page explains how we process your personal data and how, in doing so, we comply with our legal obligations to you.
Privacy Notices
If we process your personal data we will have provided you with a Privacy Notice which provides accessible information about our use of your personal data. It is important that you read this so that you are fully aware of how and why we are using your data and your rights over this data.
Identity and contact details of the data controller and the data protection officer
Data controller: Clear Links Support Ltd, The Portergate Building, Ecclesall Road, Sheffield, S11 8NX, 0114 278 6866, info@clear-links.co.uk
Data protection officer: Dexter Johnstone, The Portergate Building, Ecclesall Road, Sheffield, S11 8NX, 0114 278 6866, dexter.johnstone@clear-links.co.uk
Purpose of the processing and the lawful basis for the processing
We will process your personal data for the purposes of providing, monitoring and invoicing your tuition. Our lawful basis for processing personal data is 6 (1) (b) – Contract – and 6 (1) (f) – Legitimate Interests.
Processing is necessary for the performance of a contract with you or to take steps to enter into a contract (the provision of tuition to you) and the processing is necessary for your legitimate interests or the legitimate interests of a third party.
Categories of personal data
The personal data we will process includes your name, your contact details (address, phone number and email) and any communication preference you have, your date of birth, information about your use of our online systems (your IP address, pages accessed, time of page access, browser information), information about your studies, information about your tuition and any additional information you provide to assist us with matching you to a suitable tutor.
Any recipient or categories of recipients of the personal data
We will share some of your personal data with the tutor you are matched to.
We can discuss your support arrangements with a family member or similar 3rd party.
Details of transfers to third country and safeguards
We will not transfer your data outside the European Economic Area. The servers which store our data are located within the UK.
Retention period or criteria used to determine the retention period
We will retain personal data no longer than is necessary for the purpose it was obtained for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Some personal data will need to be retained for longer than others.
The type of data determines the retention period. For example, we will delete your contact details 1 year from the date your support ceases. Other data, for example invoices, will need to be kept for 6 years from the date your tuition ceases.
At the end of the retention period the data will be reviewed and deleted.
The deleted data will remain on our data backups for 3 months from the date of deletion. After that time the data will not be held by Clear Links in any format.
The rights available to individuals in respect of the processing
We will process all personal data in line with your rights, which are:
• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.
• The right to withdraw consent at any time, where relevant
Further information about these rights can be seen here: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/
Please contact our Data Protection Officer if you wish to exercise any of these rights.
The right to lodge a complaint with a supervisory authority
You have the right to complain to the Information Commissioners Office if you think there is a problem with the way we are processing your data.
You can contact them here: https://ico.org.uk/make-a-complaint/
The source the personal data originates from and whether it came from publicly accessible sources
The personal data we hold about you was provided by you or by a family member. It did not come from publicly accessible sources.
Whether the provision of personal data is part of a statutory or contractual requirement or obligation and possible consequences of failing to provide the personal data
We require your personal data to provide our services to you. Without this data we will not be able to do this.
The existence of automated decision making, including profiling and information about how decisions are made, the significance and the consequences
We do not make use of any automated decision-making processes.
